Kay Afghahi

Chartering Manager

Our vision at Pacific Basin is to be an industry leader, which means not only satisfying our customers’ needs, but continuously exceeding their expectations.

As an Operations Executive also involved in port captaincy, I aim to coordinate shipments and optimise cargo stowage in the safest and most efficient and cost-effective manner. This requires careful technical calculations and ship coordination, and the active management of relationships with our customers, stevedores, agents and all parties involved in the process of getting our ships safely loaded, discharged and back out to sea.

I communicate regularly and visit with customers to ascertain and fully understand their requirements so that we can better tailor a bespoke service. I also visit ports and ships, and meet with shippers, captains, crew, agents and terminal operators. This allows me to build great working relationships and further enhance my understanding of technical and operational matters, so that I am better equipped to prevent potential issues and deal with issues effectively when they arise.

My job also requires that I communicate well with my colleagues who, located worldwide, are passionate and hardworking and can always be depended on for solid support. Through teamwork and communication, we provide each other with a wide range of expertise, sharing valuable technical and local knowledge, ensuring that operational challenges are met promptly, efficiently and round the clock.

At the end of the day, my fulfilment comes from knowing that we have delivered a great customer experience.