My job in Operations is akin to customer service. Once my chartering colleagues have contracted with customers to carry cargoes, my operations colleagues and I coordinate the performance of those voyages, focusing on keeping our ships running smoothly and on schedule to ensure total customer satisfaction. That often means responding to customers’ special requests, even at very short notice.

We are often required to discharge a cargo at multiple ports and customers frequently make lastminute requests to switch the rotation of discharge ports. In such instances, we immediately check the arrivals line-up, tide states and other port information based on the new rotation and, in consultation with our chartering colleagues, we present our customers with a clear sense of the costs and other considerations they need to decide whether to go ahead with the rotation change.

We each have several ships to operate and, especially as urgent changes in customers’ requirements and other sudden challenges are practically routine, multi-tasking, efficiency and time management are key in my daily work. It is fulfilling to know that our hard work goes a long way to winning the trust and support of our customers. Good service is like a well-oiled machine – if one wheel stops working, the entire machinery falls apart. And so it is in our business. Operations sits between the Chartering and Technical teams to ensure we deliver as promised.


Becky Wong
Senior Operations Executive
Operations, Pacific Basin Dry Bulk