Our chartering team is our sales force, and our principal focus comes from the genuine belief that investment in long-term relationships with customers far outweighs any opportunity to make short-term gains. As a result, my chartering colleagues and I are located across 10 commercial offices around the world giving us an indepth knowledge of our customers’ businesses and their needs, as well as an ability to offer a personal service and localised support 24/7.

Being in the same city or time zone as our customers allows us to sit with them on a regular basis before and after concluding freight contracts, both on a spot or long-term contract (COA) basis. COAs often develop from growing our reputation in spot trades with a customer and meeting them to discuss proactive solutions to their long-term freight requirements.

Another important theme is flexibility. Twice in recent months, our Santiago office facilitated the changing of vessels assigned to a trade in order to satisfy a customer’s preference for a larger ship even though we would have been within our contractual rights to present the smaller ships.

We understand our customers have different and changing requirements and so we strive to deliver above and beyond what is simply in the contract. In good and bad freight markets, our mission remains the same – to fulfil our customers’ expectations as an absolute priority.


Harry Stapleton
General Manager
Pacific Basin Dry Bulk, Santiago, Chile