Our customer focus

Our vision is to be the partner of choice for customers. We are passionate about service and delivering best-in-class performance, and customer focus lies at the heart of everything we do

What we offer our customers

Reliability

We understand the importance of punctuality to our customers, and strive to deliver reliable on-time performance even when voyages encounter unforeseen scheduling delays. We combine our award-winning technical management capability with detailed scheduling, an advanced maritime operating/IT system and on-the-ground local support to optimise every voyage and deliver a reliable service, ensuring cargoes arrive on time and in good condition.

Long-term partnership

We look for ways to make it easier to do business with us and want to be our customers' long-term strategic freight partners. We believe in the mutual value of building and maintaining long-term relationships – which are more important to us than short-term gain - and we apply sustainable thinking to everything we do.

Our customer focus, track record and financial strength enhance confidence in Pacific Basin as a healthy counterparty and a long-term freight partner. We provide freight services to our customers under spot and long-term cargo contracts, some of which extend up to nine years. We are here to stay and, through thick and thin, to ensure the highest degree of customer satisfaction.

Global knowledge & local presence

Our regional office network across 6 continents positions our chartering and operations staff close to customers and key markets. We understand our customers' businesses and offer a superior, tailored and localised service in a local time zone.

Face-to-face interaction

We understand the importance of face time with our customers – from personal interaction with the Chartering and Operations Manager up to the CEO. Our staff meet regularly with customers to review their short- and long-term needs, to assess our performance and ensure we can improve and expand our service.

Responsive Action

We are structured to react quickly to freight enquiries and cargo contract tenders, and to follow up on indications and offers. Our chartering staff across 10 commercial offices have authority and autonomy to respond to most requests.

Scale

As the largest owner and operator of quality Handysize and Supramax ships, we can offer a reliable, timely and flexible service at competitive freight rates.

Flexibility

We have the expertise and versatility to carry diverse cargoes, from traditional bulk commodities to specialised parcel and project cargoes. Our large fleet of interchangeable ships allows us to match or substitute vessels to meet our customers' specific requirements and deadlines.

Counterparty Confidence

Our business model, know-how and solid track record, our healthy balance sheet, financial strength and staying-power, and our commitment to corporate governance and sustainable business practice all serve to enhance stakeholder confidence in Pacific Basin and set us apart as a strong, reliable and preferred counterparty.