Ambition

Pacific Basin is in it for the long haul – valuing long-term relationships over short-term gains with our customers, suppliers, investors, finance providers, regulators, local communities and other networks. Leveraging our scale and influence in the dry bulk industry, we seek to promote a responsible, ethical, inclusive and resilient global marketplace by working together with our stakeholders.

Serving our customers

We strive to deliver to our customers a class-leading, personalised, flexible, responsive and reliable service. We wish to make sustainability an opportunity for differentiation, such as by engaging and collaborating with our customers to decarbonise their supply chains.

Serving society and sustainable trade

We move diverse and essential commodities that support the global economy and sustainable development. We are discerning with our suppliers, service providers, ports, cargoes and customers – managing our exposure to risky, controversial and destructive trades.

Serving our stakeholders

We recognise our obligations and respond to the interests of our stakeholder networks – our investors, shipping industry organisations, regulating bodies, jurisdictions in which we operate, the seafarer community and the wider global supply chain.

Customers

We strive to be the partner of choice for customers in our segment. We try to deliver best-in-class service and performance, and our customer-focused business model has driven customer engagement and service at a local level, solid service reliability, enhanced customer satisfaction and an excellent reputation globally.

We consider diligently and respond quickly to our customers’ enquiries, cargo contract tenders, operational queries, opinions requests and complaints. Our global office network positions us close to our customers, enabling direct and frequent engagement, a clear understanding of their needs and localised customer support. Having a large, modern, uniform fleet and comprehensive in-house technical operations enhances our ability to deliver high-quality and reliable service.

We regularly engage with our customers through surveys and telephone and face-to-face contact to gather their views and expectations about our performance. This enables us to understand where we do well, where we do less well, and how we can further improve our service quality and enhance our competitiveness.

We wish to collaborate with our customers to help them on freight matters so they can focus on growing their business. We stand ready to share information with our customers and help them understand the challenges and implications on their trades of new decarbonisation rules, with ideas for short-term mitigation and long-term solutions for compliance and the health of the environment.

Seafarers & Office Staff

We are a caring employer that promotes a culture and actions that ensure our staff at sea and ashore feel safe, respected, welcomed and supported so that, in return, we benefit from a productive, healthy and loyal workforce. We strive to be the employer of choice for our existing staff and for talented potential employees in our industry.

We are one of the largest foreign employers of Filipino and Chinese crew and a significant employer of Indian crew and Ukrainian officers. We invest in recruitment activities and training programmes in Dalian, Manila, Hong Kong and Mumbai. Our community initiatives and financial donations are mainly focused on seafarer welfare causes.

We advocated strongly for security, fair treatment and due process for our colleagues and for seafarers generally in a number of forums, including in conferences in which coast guard, law enforcement, drug enforcement and other security agencies sought to collaborate with the industry to tackle the issue.

Ports

Our ships trade globally and our crew and ships are considered ambassadors for Pacific Basin wherever they sail, so we inspire them to:

• strictly abide by requirements under applicable environmental law so as to minimise our impact on the cities, towns, ports and shorelines we visit;
• show skilful seamanship and act professionally in the way they conduct their ships’ business;
• be respectful law-abiding visitors, to show warm hospitality towards visitors on board, and to be in every way becoming of Pacific Basin personnel; and
• establish and maintain good relations with port authorities, agents and other stakeholders in the places we visit.

Hong Kong

We take an active role in Hong Kong where we are headquartered, listed and where our owned dry bulk fleet is flagged. We are members of the Hong Kong Shipowners Association executive committee and Hong Kong Fleet Operations Advisory Committee. We also support various maritime and others causes in Hong Kong.

The Shipping Industry

We are active contributors within the shipping community and have a voice in the international dialogue with legislators and other parties on topical issues and future legislation in our industry. Pacific Basin and its senior management ensure our regular engagement with the shipping industry and relevant governmental and regulatory bodies through membership of organisations such as:

• International Association of Dry Cargo Shipowners (Intercargo);
• Documentary Committee of the Baltic and International Maritime Council (BIMCO);
• The Baltic Exchange;
• Executive Committee of the Hong Kong Shipowners Association(an influential organisation within the International Chamber of Shipping and, in turn, the International Maritime Organization)
• Sub-committees of the Hong Kong Shipowners Association, including the Marine Sub-committee and the Maritime Personnel, Education and Training Sub-committee
• Hong Kong Fleet Operation Advisory Committee of the Hong Kong Marine Department
• Institute of Chartered Shipbrokers
• ClassNK Hong Kong Owners Committee
• ClassNK Technical Committees
• American Bureau of Shipping Marine Technical Committee and Greater China Committee
• DNV Hong Kong Machinery Group and Greater China Committee
• Maritime Anti-Corruption Network
• Getting to Zero Coalition
• Women’s International Shipping & Trading Association (WISTA) Hong Kong
• Diversity Study Group (DSG is dedicated to DEI in the maritime sector)

Serving Society

Shipping facilitates world trade which helps to house and feed populations and drive prosperity

Largely hidden from view, the shipping industry transports more than 80% of global trade volume from which everyone in the world benefits. Countries are not entirely self-sufficient and therefore rely on maritime trade to sell what they have and buy what they need – commodities, raw materials, components or finished products. In that respect, shipping underpins modern life and helps ensure that the benefits of trade are more evenly spread. The livelihoods of billions of people in the developing world, and standards of living in the industrialised and developed world, depend on shipping. As the world’s population continues to grow, particularly in developing countries, low-cost and efficient maritime transport has an essential role to play in growth and sustainable development.

At Pacific Basin, we strive to be an efficient and responsible leader in our shipping sector, so that we can be confident that our service contributes positively to the global economy and sustainable development.

 

In-house Fleet Management 