We endeavour to deliver a reliable service, ensuring cargoes arrive on time and in good condition. But our relationship with our customers extends beyond a single voyage...
With you for the long haul
We strive to be the first choice partner for customers with a priority to build and sustain long-term relationships. In a cyclical industry like ours, that means offering to customers several key Pacific Basin advantages beyond just the scale and quality of our fleet and the reach of our network.
- We always look for ways to make it easier to do business with us, and to encourage our customers keep coming back to us.
- We seek to position ourselves as our customers' long-term strategic freight partners because we believe in the mutual value of building and maintaining long-term relationships which we prioritise over short-term gain.
- We apply sustainable thinking in the way we run our business.
- We work hard to maintain our balance sheet strength and staying-power
- We are always able and willing to stand by our commitments
- Our experience has given us tremendous commodities expertise and the ability to extend a world-class service and deliver our customers’ cargoes safely and reliably
- Our staff’s shared passion is to deliver to the best of their ability and, through thick and thin, to ensure the highest possible degree of customer satisfaction
Our customers tell us that our customer focus, track record and financial strength enhance their confidence in us as a healthy counterparty and a long-term freight partner. Many consider us to be the best in the business.
We are here to stay and, through thick and thin, to ensure the highest degree of customer satisfaction.
Our vessels, crew and commercial teams are often commended by customers and port stakeholders for their quality and professionalism. This enhances our reputation and goes a long way to opening new trading opportunities. The professionalism demonstrated by our colleagues exemplifies our mission to excel in everything we do, to achieve our vision of becoming the partner of choice for our customers.
What our customers said about us in 2020
During Covid you have not missed a beat. Pacific Basin’s service level continues to be very good. Without a doubt you are our best premier shipowner that we prefer to deal with. A competitive partner we can rely on.
You guys are very professional, amicable and understand the trades. You react quickly, offer great service and you always try to nominate a timely ship. That’s priceless for us.
Your operations team is very efficient, they know their business, they get things done, and we have no problems at all. You get top marks.
You make it easy for us. All issues just get resolved! You are customer focused, communications are good, you are reactive and proactive, detailed oriented, and easy to talk to.
Pacific Basin was one owner who understood the precarity of the Covid situation before others. How PB has handled this crisis is exemplary. We have seen fantastic cooperation. We tell others to be like you!
Port Stakeholder Testimonials
Some of the commendations we received in 2020
I commend your ship and crew for a job well done with excellent cooperation during loading during the Covid-19 pandemic. All crew especially Master and Chief Officer did a very professional and diligent job and it was my pleasure to work alongside such a great team to ensure a safe and successful loading.
We acknowledge your ship and its crew for a great job throughout the load. For a 2005-built vessel she is in good working form and probably one of the cleanest I’ve been aboard of this vintage. Captain and Chief Officer were very proficient and easy to work with, as was the rest of the crew. Job well done by all.
It was a pleasure working with this vessel and her Captain and Chief Officer, both of whom had a thorough knowledge of their vessel and were well versed in the intricacies of cargo operation and safety for crew and cargo. More importantly, the crew were well trained, drilled, happy, always smiling and willing to go the extra mile.
The Master showed a good understanding of oil spill prevention topics, especially around voyage planning and emergency checklists. We appreciate the cooperation of your officers and your continued commitment to safe marine transportation and environmental protection.
Your crew was one of the best crews I’ve worked with. Loading of the vessel was made easier for my foreman because of everyone on this ship. We thank the crew for their cooperation.