We endeavour to deliver a reliable service, ensuring cargoes arrive on time and in good condition. But our relationship with our customers extends beyond a single voyage...
With you for the long haul
We strive to be the first choice partner for customers with a priority to build and sustain long-term relationships. In a cyclical industry like ours, that means offering to customers several key Pacific Basin advantages beyond just the scale and quality of our fleet and the reach of our network.
- We always look for ways to make it easier to do business with us, and to encourage our customers keep coming back to us.
- We seek to position ourselves as our customers' long-term strategic freight partners because we believe in the mutual value of building and maintaining long-term relationships which we prioritise over short-term gain.
- We apply sustainable thinking in the way we run our business.
- We work hard to maintain our balance sheet strength and staying-power
- We are always able and willing to stand by our commitments
- Our experience has given us tremendous commodities expertise and the ability to extend a world-class service and deliver our customers’ cargoes safely and reliably
- Our staff’s shared passion is to deliver to the best of their ability and, through thick and thin, to ensure the highest possible degree of customer satisfaction
Our customers tell us that our customer focus, track record and financial strength enhance their confidence in us as a healthy counterparty and a long-term freight partner. Many consider us to be the best in the business.
We are here to stay and, through thick and thin, to ensure the highest degree of customer satisfaction.
Our vessels, crew and commercial teams are often commended by customers and port stakeholders for their quality and professionalism. This enhances our reputation and goes a long way to opening new trading opportunities. The professionalism demonstrated by our colleagues exemplifies our mission to excel in everything we do, to achieve our vision of becoming the partner of choice for our customers.
Pacific Basin is currently our biggest carrier. You’re top notch and the performance of your staff couldn’t be better
You are outstanding. When a PB ship turns up, I’m pretty much guaranteed there will be no issues.
You are always competitive and always willing to find solutions.
It’s fantastic that you have such a good understanding of our logs export industry and appreciate the importance of timing, health and safety, etc.
We have a very seamless relationship. Your team is responsive and we get answers in real time. It’s a great benefit having a PB office in our time zone.
You are a good partner for us from all perspectives including pricing, flexibility, performance, etc.
You showed much more flexibility than your competitors, and we appreciate your good cooperation.
We have a very successful exchange of market news and developments and other information.
I’m always asking Pacific Basin for rates and you help us by providing them. We normally fix and, when we do, all the post fixture service is amazing.
We are excited to partner with PB because of your sustainability and clean initiatives which we value in our partners.
Your team have been great to work with... they have a fantastic attitude, they get the job done, and they look after customers as well as PB’s own objectives.
You are very experienced and pragmatic. We export through multiple ports around New Zealand, and you know and understand the country and all these ports.
Port Stakeholder Testimonials
You purchased all new mooring lines prior to arrival which is evidence of a very prudent owner! Excellent Captain and Chief Officer. Officers and deck ratings’ performance was also excellent under very tiring conditions due to late stowage plan changes and additional warpings.
Your crew were professional and very cooperative. A very pleasant surprise to see Master in full safety gear on deck lashing logs along with the crew. We rarely see this type of leadership on a logs vessel.
Sincere thanks to you and your crew for allowing our PSC team to conduct valuable training. Your crew was extremely responsive and eager to accommodate our requests. The ship was in excellent condition, and all items that we tested were in excellent condition.
Pacific Basin vessels are renowned in the industry for their reliability. The Captain, Chief Officer and crew on this ship offered that little extra, showing how a professional, organised, well-mannered crew with a drive to maintain safety standards creates a culture of shared values, translating into good work practices and great results.
Your professional crew makes your 18-year old ship very clean and tidy, just like a 2 or 3-year old new ship.
The Captain and Chief Officer had a thorough knowledge of their vessel and were well versed in the intricacies of log loading. The Crew were well trained and drilled, happy, always smiling and willing to go the extra mile.